FAQ and Help Center

The Basics

 

What is CrafterCrate?

CrafterCrate is a monthly mystery package delivered right to your door. Each “crate” contains a collection of supplies and tools, plus a project guide.

How does it work?

It’s simple! Just choose the type of CrafterCrate that you are interested in, click subscribe, fill out the shipping and payment details, then wait for your crate to arrive!

What’s inside each CrafterCrate?

CrafterCrates are filled with top-of-the-line craft materials and tools. You can view samples of past crates on our website. In addition to an assortment of materials and tools, each crate comes with a unique project guide by a featured artist designed exclusively for CrafterCrate subscribers. Every material needed to complete the project will come with the crate, and you will have plenty of extras after the project

What kind of projects do they come with?

Each month has a 100% unique project designed by our artists. It will come in your crate as a paper guide with detailed, easy-to-follow instructions about how to complete the project.

Do I have to follow the project guide?

Absolutely not! The beauty of our crates is that they benefit those who like to follow set project directions as well as those who like to be purely creative and invent on their own. Each crate’s materials can be used however you’d like! Some customers enjoy the peace and tranquility of following a guide, and others just enjoy the array of materials each month that they use on their own.

 

Shipping

 

When do the crates ship?

CrafterCrates ship on the 20th of each month. The cutoff for new subscribers is the 10th of each month, meaning if you subscribe on the 11th, you will get your first crate on the 20th of FOLLOWING month. The cutoff dates can be found as a countdown timer on the homepage.

How long does shipping take?

CrafterCrates ship USPS and typically arrive within 4 days, depending on your location.

 

Payments

 

Can I cancel any time?

Absolutely! There are no contracts or obligations to keep your subscription. You can cancel any time.

What payment types do you accept?

We accept credit and debit cards. Our site uses state-of-the-art SSL encryption security technology.

How do you process reoccurring monthly payments?

Initially, you will be charged for your first crate on the day of your order. After that, you will be billed once per month on the 15th.